45 W. Pike St., Canonsburg, Pa. 15317
FAX: (309) 431-0546
Naturally, it is our goal to have satisfied customers. However, it sometimes occurs when a customer may wish to return an item purchased from us. We will be more than happy to accept returns only if the item was not as represented, and we are notified within 48 hours of receipt of item. We do our best to accurately describe each and every article we sell, but if you are not satisfied, we will do our best to remedy the situation. In the event that you are not happy with a purchase made from us, you must do the following before returning the item:
Contact us by phone to explain the reason for return.
Receive an approval code from us for your return.
Package and insure the item in the same condition and manner as received.
Upon receipt of the item back in same condition as sent, you will be credited the amount of purchase less shipping charges and 5% credit card fees.
Items sent back without meeting the above requirements will not be refunded until we re-sell the item in question. At that time, credit will be issued less 20% for restocking and handling fees and any shipping charges we have incurred. Items damaged in return shipment are not refundable.
In the event that the item was represented accurately but you have changed your mind for some reason, you must call us for approval to return the item as stipulated above. This type of return will be for store credit only, less 20% restocking fee and shipping and handling costs as stated above, within 48 hours of receipt. Item must be returned, insured, in the same condition as sent. We mark all our inventory (except furniture) with an invisible ink stamp which may be washed off without harming the items. This mark MUST be intact on any returned goods or we will not accept the return. Sale priced items are not returnable.
LayAways are not returnable unless item is not as represented. In the event that the item was simply not as expected or you have had a change of heart, you must contact us within 48 hours of receipt. LayAways are returnable for store credit only and are subject to a 20% restocking charge in addition to cost of shipping. If you have any questions regarding our policy, please contact us before purchasing to clarify.
DAMAGE IN SHIPMENT
Upon receiving your item(s), should you notice
any damage, you should immediately contact us first. All of our items
are packaged professionally and insured but on the rare occasion that damage
should occur, there are certain steps you must follow to ensure restitution
can be made:
Contact us immediately.
Contact the shipper immediately.
Retain ALL packing materials, boxes, etc.
Items sent UPS will be picked up by them and returned to us for settlement.
Large furniture items that have been sent via a shipper have to be settled directly through the shipper. Once the furniture leaves our store, we have no further responsibility for it. Any damage claims will be between you and the shipping agent. We will be more than happy to help in any way we can, but ultimately, the resolution of any shipping damages on large items is out of our hands.
We are sure you will be pleased with your purchases from Where the Toys Are!